Placing orders on Shop.AlphaSupply.com implies consent to abide by the terms and conditions below.
Alpha Supply makes every effort to maintain a high level of security when handling your information. Your information will never be shared with a third party for any reason. Credit card information is not stored online at any time.
Orders submitted by 3:00 pm CST ship the same day unless an item is out of stock, is a drop ship item or any other problem out of our control. Orders shipping by the US Post Office must be received by 9:00 am CST to possibly go out the same day, otherwise it will be sent the following week day.
Orders are subjected to our security assessment once received. If an order fails this inspection you may be asked for proof of ownership of the credit card before your order will be shipped out. Alpha Supply reserves the right to cancel any order at our sole discretion as determined by the system currently in use at our facility. If you suspect a fraudulent charge on your credit card placed at Alpha Supply Co., you should report the charge to us as soon as possible. For help please call (800) 908-9916.
ORDER CHANGES AND CANCELLATION
Order Changes & Cancellation
Orders placed on Shop.AlphaSupply.com are considered complete and verified by the customer. There is no guarantee that once an order has been placed that Alpha Supply will be able to cancel or modify it. If an order needs to be canceled or changed, contact Alpha Supply immediately at 615-833-5910.
In the event an order is canceled before shipping, the full amount will be refunded back to the card that was used. Any cancellation request must be made in writing to firstname.lastname@example.org.
All orders that are shipping or billing outside of the US can only be purchased using a wire transfer. Contact us for a proforma invoice with details about the transfer, complete with an estimated shipping cost if any apply.
We make every effort to post the correct prices for all items we offer; however, in the event a price is not listed correctly we are not bound to sell the item at an incorrect price.
Any and all digital media (software) sales are final and are non-refundable and not returnable.
Return & Exchange Policy
We provide an enormous amount of written information about everything that we sell. We encourage you to call us at 800-908-9916 if you have the slightest question about anything. We even send free samples where possible. Therefore, you are responsible for ordering the correct merchandise. Sales of all products from Alpha Supply Co. are final. We may, at our discretion, authorize you to return your product for a store credit which can be applied to any item we offer. We may also charge up to a 20% restock fee.
All returns for merchandise must be authorized by Alpha Supply Co. prior to shipping back to us. Returns must have an authorized RMA number on the box. Customer must send merchandise back in the original box and packed in a manner to prevent damage. Customer must be able to provide proof of delivery and should fully insure the shipment. In many cases a 20% restocking fee will be charged to all unused returns other than defective merchandise to cover the cost of handling your order and return. No shipping costs are refundable, if free shipping was applied to an order the shipping charges will be calculated and deducted from any amount to be credited.
We make very few mistakes. However, if you think ordered products are missing, you must contact us within 5 days of receiving your order.
Will be repaired, replaced or exchanged at the sole discretion of Alpha Supply Co. Liability is limited to the value of the item. It is the responsibility of the customer to contact Alpha, within 5 days of any suspected problem. Ground service will be used to replace damaged or missing items and will be paid by Alpha Supply Co. The customer is responsible for faster service and will be charged the difference between ground rates and the current quoted express rate. In some cases, at our sole discretion, we may send the replacements faster than ground at no charge to the customer. Warranty work on all heat presses, inkjet printers and software programs are the responsibility of the manufacturers. You are welcome to call Alpha Supply Co. for help in contacting a manufacturer.
Shipping charges are not refundable once your order has been shipped out. If the order is refused there may be extra shipping charges you are responsible for as well.
When Your Package(s) arrive you must inspect all merchandise immediately upon arrival for damages and retain all original boxes/containers until you are satisfied no damage has occurred. All products are well packed; however, in the case of damaged merchandise, Alpha Supply Co. will file a claim with the carrier on your behalf and assist you with replacement merchandise until the claim is settled. Replacement merchandise may require full or partial payment until the claim is settled at Alpha Supply’s sole discretion. Please remember that no carrier will consider any claim without inspecting the original shipping container(s). In the rare case that there is concealed damage, Alpha Supply Co., at its sole discretion, will determine the appropriate remedy.
If an order is never received, please contact us. We will request a tracer on the order (this can take 48 hours). If the order cannot be found by the carrier within a reasonable time, Alpha may elect to send you a replacement order while the carrier continues tracing efforts. If a customer accepts delivery of a replaced order, the customer must return the order within 5 days to avoid being charged for both orders.
Includes ground service to the 48 contiguous US states. Free truck freight does not include extra services for items shipping by truck such as lift-gate service, residential delivery, in house delivery, call before delivery, crating charges, oversized shipments, etc. Free shipping does not apply to orders shipping outside the contiguous US states. Free shipping does not apply to orders containing discounted items. Free shipping is not allowed for heat press machines; instead, a discounted shipping method may be applied.
Flat Rate Shipping
When flat rate shipping is selected, Alpha Supply Co. will use the best shipping method at their discretion for the items being shipped. The shipping carriers include but are not limited to UPS and USPS. These shipments will still be insured for your protection.
Returned Check/NSF Policy
All returned checks will be assessed a $20 NSF fee to be paid in cash (if in person), or transfer money via Paypal (email is email@example.com). You will be supplied a receipt to show this payment just as you would when purchasing items from Alpha Supply Co.
Pricing on Shop.AlphaSupply.com is subject to change without notice. Alpha Supply reserves the right to correct pricing on items listed incorrectly and to notify the customer prior to shipping of the item of an additional balance due or offer to cancel the order.
Information Involuntarily collected From Visitors
Your IP address
The operating system of the computer from which you access our website
The web browser type and version used to access our website
The date and time you arrived at our website
The pages you visited on our website
The date and time you exited our website
We are the sole owners of this involuntarily collected information from visitors to our website and we do not share this information with third parties. This information is used to prepare internal visitor / traffic reports for our website; however, personal identifiable information collected involuntarily is not shared.
Information Involuntarily collected From Users
We collect personal identifiable information (PII) that is voluntarily submitted by our users. Visitors are required to give PII to become registered users. PII collected on our website is shared with business partners.
We are an online web merchant and collect user credit card information for purchases from our website. Further, we store in our database user credit card information for purchases from our website. Credit card information is securely stored in our database. This information is used for billing purposes, to fill your orders, and make refunds should they be requested. If we have a problem processing your order, we will use this information to contact you. Where our website provides facilities for electronic payments, the data collected through these pages will be securely encrypted for your protection.
Our website maintains email mailing lists. All of our email mailing lists are “opt-in” by the user. Also, all computer generated emails from our website contain a clear “remove” link. We shall not use email addresses to send spam, defined as unsolicited commercial email. All emails from our websites shall either be connected to delivery of services from our website for which you registered, responses to your emails, or other messages you agreed to receive.
Use of the Website
Cookies may be used on some parts of our websites. These are small pieces of information that are sent to your computer (unless you block them). They are stored on your computer and help us to recognize you if you return to our site at a later stage. This can save you time on future visits by storing information you may have previously entered onto our site. Cookies cannot run programs or deliver viruses to your computer.
When you use the website, information about the IP address and browser that your computer is using will be made known to us. We may use such information to monitor how our website is used, which pages are visited and how often visits are made.